Terms of service

Welcome to Noven99. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

1. ONLINE STORE TERMS

You may use our website and services only for lawful purposes and in accordance with these Terms.

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use our services in violation of applicable laws or regulations.

2. PRODUCTS

We make reasonable efforts to display product descriptions, colors, designs, sizes, and images as accurately as possible.

However, actual colors and appearance may vary slightly depending on your device, screen settings, printing process, garment characteristics, or production variations.

Many of our products are made to order, meaning production begins after an order is placed.

Please review product descriptions and sizing information carefully before ordering.

3. PRICES & PAYMENT

Prices are displayed in the currency indicated on our website and may change without notice.

Applicable shipping charges, taxes, or other fees will be shown during checkout where required.

Payment must be successfully authorized before an order can be processed.

We reserve the right to correct pricing, product information, or other errors and to cancel or refund an affected order where reasonably necessary.

4. ORDERS

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse or cancel an order in reasonable circumstances, including suspected fraud, payment issues, product availability problems, incorrect pricing, production limitations, or errors in product information.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. ORDER CHANGES & CANCELLATIONS

Because many products are made to order, production may begin shortly after your purchase.

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.

6. SHIPPING & DELIVERY

Shipping times displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, customs, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. RETURNS, REFUNDS & ORDER ISSUES

Returns, replacements, and refunds are handled according to our Returns & Refunds Policy.

If your item arrives damaged, defective, incorrect, or you experience another problem with your order, please contact us with your order information and relevant photos where appropriate.

8. INTELLECTUAL PROPERTY

The website and its original content, including our branding, website design, text, graphics, and other materials owned by or licensed to Noven99, are protected by applicable intellectual property laws.

Third-party names, trademarks, logos, characters, artwork, or other intellectual property that may appear in connection with content or products remain the property of their respective rights holders.

Nothing on this website should be interpreted as granting users ownership of or a license to intellectual property belonging to Noven99 or any third party except where expressly stated.

If you believe content available through our website infringes rights that you own or are authorized to represent, please contact us so that we can review the matter.

9. THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, production, fulfillment, shipping, analytics, and other business functions.

Your use of certain third-party services may also be subject to their respective terms and policies.

We are not responsible for third-party websites or services that we do not control, except as otherwise required by applicable law.

10. PROHIBITED USES

You may not use our website to:

  • Engage in unlawful or fraudulent activity.
  • Attempt to gain unauthorized access to our systems.
  • Introduce malicious software or harmful code.
  • Interfere with the security or operation of our website.
  • Collect information about other users without authorization.
  • Violate applicable intellectual property or other legal rights.

11. DISCLAIMER & LIMITATION OF LIABILITY

To the extent permitted by applicable law, our website and services are provided without warranties beyond those expressly stated by us or required by law.

Noven99 will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services to the extent such exclusions are permitted by applicable law.

Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.

12. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements.

Changes will be posted on this page with an updated Last Updated date.

Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. CONTACT US

If you have questions about these Terms or an order, please contact us:

Noven99
Email: support@noven99.store
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST