Refund policy

At Noven99, we want you to be happy with your purchase. Because many of our products are made to order, please review the following policy before placing your order.

RETURNS & EXCHANGES

Many Noven99 products are produced specifically for each order. For this reason, we generally do not accept returns or exchanges for:

  • Ordering the wrong size, color, or product.
  • Change of mind or personal preference.
  • Incorrect or incomplete shipping information provided by the customer.
  • Minor variations in color or placement that may occur during the production process.

Please review the product description, size information, and order details carefully before completing your purchase.

This policy does not limit any rights you may have under applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us so we can review the issue.

Please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the item and the problem.
  • Photos of the packaging when relevant.

After reviewing your request, we may offer an appropriate resolution, such as a replacement or refund, depending on the circumstances.

REPORTING AN ORDER ISSUE

Please contact us within 30 days of delivery if there is a problem with your order.

Requests submitted after this period may not be eligible for a replacement or refund, except where otherwise required by applicable law.

ORDER CANCELLATIONS & CHANGES

Because production may begin shortly after an order is placed, please contact us as soon as possible if you need to change or cancel your order.

We cannot guarantee changes or cancellations once an order has entered production or fulfillment.

If an order has already entered production, cancellation may no longer be possible.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method.

After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or otherwise required by applicable law.

RETURN SHIPPING

Please do not send products back without contacting us first.

If a physical return is required, our support team will provide instructions and the appropriate return information.

Unauthorized returns sent without prior instructions may not be accepted or processed.

LOST OR DELIVERY ISSUES

If your tracking shows unusual delays or you believe your package has been lost in transit, please contact us with your order number.

If tracking shows the package as delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the shipping carrier.

We will review eligible delivery issues and assist where reasonably possible.

CONTACT US

For returns, refunds, damaged items, or other order issues, please contact:

Noven99
Email: support@noven99.store
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST