Shipping policy
Thank you for shopping with Noven99. We want to make your ordering and delivery experience as clear and straightforward as possible.
ORDER PROCESSING
Many of our products are made to order. Once your order is confirmed, it may require production and processing before shipment.
Estimated processing time: 1–3 business days.
Processing times may be longer during holidays, promotional periods, or periods of high order volume.
SHIPPING & DELIVERY
After your order has been processed, estimated U.S. delivery typically takes:
Standard Shipping: 3–6 business days
Delivery times are estimates and may vary depending on your location, carrier operations, weather, holidays, or other circumstances outside our reasonable control.
Processing time and shipping time are separate.
SHIPPING COSTS
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
Free shipping may be available on qualifying orders when indicated on our website or during promotional periods.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email with tracking information after your order has been shipped.
Please allow some time for the carrier to update tracking information after the shipping label is created.
INCORRECT SHIPPING ADDRESS
Please review your shipping information carefully before placing your order.
If you notice an error, contact us as soon as possible at support@noven99.store.
We cannot guarantee that an address can be changed after an order has entered production or fulfillment.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
DELAYED OR LOST PACKAGES
Carrier delays can occasionally occur after an order has shipped.
If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us with your order number so we can review the situation.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy.
MULTIPLE PACKAGES
Orders containing multiple items may occasionally be produced or shipped separately. As a result, items from the same order may arrive in different packages or on different dates.
CONTACT US
If you have questions about shipping or an existing order, please contact:
Noven99
Email: support@noven99.store
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST