Frequently asked questions
FAQS
When will I receive my order?
When will I receive my order?
Most orders require approximately 2–5 business days for processing and production. After shipment, standard U.S. delivery typically takes approximately 3–7 business days.Delivery times are estimates and may vary during holidays, high-volume periods, or due to carrier delays.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.Please allow some time for the carrier to update the tracking status after your shipping label is created.
Where is my order?
Where is my order?
If your tracking has not updated for an extended period or your estimated delivery window has passed, please contact us at support@noven99.store with your order number.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated and displayed at checkout before you complete your purchase.Free shipping may be available on qualifying orders or during selected promotions.
Do you offer free shipping?
Do you offer free shipping?
Free shipping may be offered on qualifying orders when indicated on our website. Any applicable requirements will be displayed during the promotion or at checkout.
What payment methods do you accept?
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and payment provider.
Is my payment information secure?
Is my payment information secure?
Payments are processed through third-party payment providers. Noven99 generally does not directly store your complete credit or debit card information.